Cutting to the Chase is also a great thing to remember to do when dealing with conflict. Let's just say that someone bursts into your space with their voice up, body animated and is more or less really upset about something.
What are Joe's feelings?
Effective Communicators address the thought of a statement.
“Wow Joe, my intention wasn't to frustrate you that much. How much lead time do you need in the future for these types of requests? You shouldn't have to put in overtime to get this done."
When you cut to the chase, you actually solve issues that need resolving instead of wasting time
p.s. I realize there is a line between normal, everyday anger/frustration we've all seen and abusive behaviour. Abusive behaviour should be met with zero tolerence and does require you to cut to the chase as well but will be different in nature.